WE’RE HERE TO HELP
A question about your account or a story on Bingetime? Get in touch directly.
support@bingetime.comSign-in, profiles, accessibility, technical problems and general questions.
support@bingetime.comPayment questions, refund requests, cancellations and unrecognised charges.
billing@bingetime.comCreator accounts, team access, drafts and publishing questions.
creators@bingetime.comCopyright, likeness, misleading AI disclosures, age labels and harmful content.
rights@bingetime.comEmail from the address used for your account where possible. Include the relevant page or title, what happened, and the device or browser you used. For billing, include an order reference if you have one.
Never send passwords, sign-in links, authenticator codes, full card details or identity documents in an ordinary support email. We may ask you to verify account ownership through a suitable process.
For a security concern, contact security@bingetime.com. For access, correction or deletion of your personal information, email support with “Privacy request” in the subject.
Support is available through your requests page, email and post. This is not a walk-in support location. No fixed response time or 24-hour service is promised during the preview.
